Refund Policy

At VELORA, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

Items must be returned within 30 days of delivery.
Products must be unused, in original packaging, and in the same condition you received them.
Proof of purchase (order number or receipt) is required.

Non-Returnable Items

For hygiene reasons, toothbrush heads and personal oral care items that have been opened cannot be returned.
Gift cards and clearance items are final sale.

How to Start a Return

Email us at support@velora.com with your order number and reason for return.
We'll send you a return shipping address and instructions.
Ship the item back using a trackable shipping method.

Refund Processing

Once we receive and inspect your returned item, we'll notify you of approval status. Approved refunds will be processed to the original payment method within 5-7 business days.

Exchanges

If you need to exchange a product for a different variant or model, please contact us within 30 days of delivery. We'll guide you through the exchange process.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos. We'll arrange a replacement or full refund at no cost to you.