Shipping Policy

At VELORA, we aim to make every delivery clear, reliable, and easy to track.

Order Processing

Orders are processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays are processed on the next business day. Processing time is separate from the delivery estimate shown below.

If we are unable to process your order within the stated timeframe, we will contact you with an updated estimate and, where applicable, the option to cancel your order for a refund.

Shipping Options & Delivery Estimates

Delivery estimates begin once your order has been shipped. They are estimates, not guaranteed delivery dates, and may be affected by the destination, carrier operations, customs clearance, weather, or other circumstances outside our control.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	7–14 business days	Calculated at checkout
Express Shipping	3–7 business days	Calculated at checkout

Available shipping methods, delivery estimates, and final shipping costs for your address are displayed at checkout.

Free Standard Shipping

We offer free standard shipping on eligible orders of $50 USD or more, after discounts and before applicable taxes, where this option is available at checkout.

International Shipping

VELORA ships to selected international destinations. Shipping availability is confirmed at checkout.

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. Unless these charges are collected at checkout, they are the customer’s responsibility.

Customs processing may delay delivery. VELORA cannot control customs decisions or clearance times.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information, when tracking is provided by the carrier.

Please allow up to 48 hours after shipment for tracking updates to appear.

Address Accuracy

Please review your delivery address carefully before placing your order.

If you need to correct an address, contact us at shopevelora@gmail.com as soon as possible. We can only make changes before the order has been dispatched.

Delayed, Lost, or Damaged Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at shopevelora@gmail.com with your order number.

We will review the shipment with the carrier and keep you informed. If a shipment is confirmed as lost or arrives damaged, we will provide an appropriate resolution in accordance with applicable law and our return and refund policy.